Refund policy

Cancellation, Return and Refund Policy

Effective Date: October 19, 2026

This Cancellation, Return and Refund Policy applies to all purchases made through AMP herbals (https://ampherbals.com/), operated by AMIT MANISH PAL HERBAL LLP. (“Company”, “we”, “us”, or “our”).

We aim to provide quality herbal, natural, personal care, and pooja products to our customers. This policy explains the conditions for order cancellations, returns, exchanges, and refunds in accordance with applicable Indian consumer protection laws, including the Consumer Protection Act, 2019, and the Consumer Protection (E-Commerce) Rules, 2020.

1. General Policy

  • All products are subject to availability and applicable product-specific conditions.

  • Returns, exchanges, and refunds are handled according to the nature of the product, its condition, and applicable laws.

  • Customers are encouraged to inspect their orders upon delivery and report any damage, defect, incorrect item, or quality concern promptly.

  • Nothing in this policy limits any statutory rights available to consumers under applicable Indian law.

2. Returns of Edible and Consumable Products

For hygiene, safety, and product-quality reasons, returns and exchanges of edible and consumable products, including herbal consumables and other food-related items, are generally not accepted once delivered.

However, customers may contact us if a product is delivered damaged, defective, spoiled, incorrect, or otherwise fails to meet applicable quality or description requirements.

To help us assess the issue:

  • Report the issue within 48 hours of delivery, wherever possible.

  • Provide the order number and clear photographs or videos showing the product and its packaging.

  • Keep the product and its original packaging until the issue has been reviewed.

Each complaint will be assessed individually. Appropriate remedies, including replacement or refund where applicable, will be provided in accordance with applicable law.

3. Returns of Non-Edible Products

Non-edible products, including herbal soaps, personal care products, pooja essentials, and other eligible items, may be considered for return or replacement under the following circumstances:

  • The product arrives damaged or defective.

  • The wrong product has been delivered.

  • The product materially differs from its description on our website.

  • Another valid ground for return exists under applicable consumer protection law.

Customers should report the issue within 48 hours of delivery, wherever possible.

For hygiene and safety reasons, products should generally be unused, unopened, and returned with their original packaging, labels, and accessories intact. However, these conditions will not override any applicable statutory consumer rights.

4. Products Generally Not Eligible for Return

Subject to applicable law and statutory consumer rights, the following may not be eligible for return due to a change of mind:

  • Products that have been opened or used, particularly personal care, hygiene-sensitive, or consumable products.

  • Products damaged after delivery due to misuse, mishandling, or negligence by the customer.

  • Products returned without their original packaging where the packaging is necessary for safe handling or verification.

  • Products that have been altered or tampered with after delivery.

  • Consumable products that cannot safely be resold.

These exclusions do not apply where a return, replacement, or refund is required by applicable law, or where the product is defective, damaged, incorrectly supplied, or not as described.

5. Order Cancellation

  • Customers may request cancellation before the order is dispatched by contacting us as soon as possible.

  • Cancellation requests received after dispatch may not be accepted where the order is already in transit, subject to applicable law.

  • Orders containing edible or consumable products may not be cancellable once prepared or dispatched, subject to applicable law.

  • If an order is successfully cancelled before dispatch, any eligible payment collected will be refunded to the original payment method.

  • If we are unable to fulfil an order, we will notify the customer and arrange an appropriate refund for any amount paid.

Cancellation requests can be sent to contact@ampherbals.com.

6. How to Request a Return or Replacement

To submit a return, replacement, or refund request, please contact us with the following information:

  • Order ID or order confirmation number.

  • Name and contact details used when placing the order.

  • Description of the issue.

  • Clear photographs or videos, where relevant.

Email: contact@ampherbals.com
Website: https://ampherbals.com/

Our team will review the request and communicate the next steps. Where a return is approved, we will provide the applicable return instructions.

Where feasible, reverse pickup may be arranged. Customers should not send products back without receiving return instructions from our team.

7. Return Shipping Charges

Where a return or replacement is approved because of an incorrect, damaged, defective, or misdescribed product, AMP herbals will communicate the applicable return-shipping arrangements.

If reverse pickup is unavailable, customers will be informed whether they need to arrange shipment and how eligible shipping costs will be handled.

Any reimbursement of return-shipping charges will be communicated during the return approval process and handled in accordance with applicable law. Customers should retain the courier receipt and proof of shipment.

No provision in this policy excludes any refund of costs that we are legally required to reimburse.

8. Product Inspection

Returned products may be inspected to verify the reported issue and determine the appropriate resolution.

If a return is rejected, we will communicate the reason to the customer. Inspection requirements will not be used to deny a remedy that is required under applicable consumer protection law.

9. Refund Processing

  • Approved refunds will generally be issued to the original payment method.

  • Refund processing will normally take 7–10 business days after approval, depending on the payment provider or bank.

  • The time taken for the refunded amount to appear in the customer's account may vary depending on the payment method and financial institution.

  • Shipping charges may be non-refundable for voluntary returns, except where a refund is required under applicable law or the return results from our error.

  • If the original payment method cannot receive the refund, our team will contact the customer to arrange an appropriate alternative.

10. Consumer Complaints and Grievance Redressal

For questions regarding orders, cancellations, returns, replacements, or refunds, customers may contact us using the details below.

Brand: AMP herbals
Website: https://ampherbals.com/
Email: contact@ampherbals.com
Phone: +91 8447228715

Business Address:
House No. 1099, Mohalla Kot Paschhimi, Hasanpur, Jyotiba Phule Nagar, Hasanpur, Uttar Pradesh – 244241, India.

We will acknowledge consumer complaints within 48 hours and endeavor to resolve them within the applicable statutory timeframe.

11. Governing Law

This policy is governed by the laws of India, including applicable consumer protection and e-commerce regulations.

Disputes shall be addressed by the competent authorities or courts having jurisdiction under applicable law.

12. Changes to This Policy

AMP herbals reserves the right to update or amend this policy from time to time, subject to applicable law. Any revised version will be published on https://ampherbals.com/.

Customers are encouraged to review this page periodically for the latest information.