Shipping and Delivery Policy

Brand: AMP herbals
Website: https://ampherbals.com/
Operated by: Himkart India Pvt. Ltd.

At AMP herbals, we strive to deliver your herbal, natural, personal care, and pooja products safely and reliably across India. We work with logistics partners to ensure your orders reach you as smoothly and promptly as possible. Delivery timelines may vary depending on product availability, dispatch schedules, delivery location, and circumstances beyond our control.

1. Shipping Coverage

We currently aim to deliver orders across India, including major metropolitan cities and serviceable non-metro locations.

Delivery availability depends on the serviceability of the customer's PIN code and our logistics partners. If a location is not serviceable, we will inform the customer wherever possible.

2. Order Processing and Shipping Time

Orders are generally processed within 2–4 business days, unless a different processing time is specified on the product page or at checkout.

• Order processing begins after successful order confirmation and payment verification, where applicable.

• Orders are dispatched once the products are ready for shipment.

• Delivery timelines depend on the destination PIN code and the logistics partner.

• Orders are generally processed and dispatched Monday through Saturday, excluding Sundays and public holidays.

• Customized, made-to-order, or temporarily unavailable products may require additional processing time. Any applicable additional timeline will be communicated where possible.

The estimated delivery date shown at checkout or communicated after ordering is indicative and may change due to operational or logistical circumstances.

3. Delivery Schedule

Deliveries are carried out by our logistics partners according to their local delivery schedules and service availability.

Customers are requested to provide an accurate shipping address, PIN code, and active mobile number when placing an order. These details help our delivery partners coordinate successful delivery.

4. Damaged or Tampered Packages

Please inspect the outer packaging when your order arrives.

If the package appears visibly damaged or tampered with, we recommend refusing delivery where feasible and contacting us promptly.

If you receive a damaged, defective, incorrect, or incomplete order, please email contact@ampherbals.com with:

• Your order number.

• A description of the issue.

• Clear photographs or videos of the package and product, where available.

We will review the complaint and provide an appropriate resolution, such as a replacement or refund, where applicable under our policies and consumer protection laws.

5. Delayed, Lost, or Missing Shipments

If your order is delayed beyond the estimated delivery timeline, please contact us at contact@ampherbals.com with your order number.

We will coordinate with our logistics partner to investigate the delay and provide an update.

If a shipment is confirmed lost or cannot be delivered, we will assess the situation and arrange an appropriate resolution, which may include reshipping the order, where the products are available, or issuing a refund, as applicable.

6. If You Are Unavailable at the Time of Delivery

If the customer is unavailable at the delivery address, the logistics partner may attempt redelivery according to its delivery procedures.

Please ensure that your mobile number is active and reachable and that someone is available to receive the package.

If delivery cannot be completed after the applicable delivery attempts, the shipment may be returned to us.

Where an order is returned because the customer provided an incorrect address, remained unavailable, or could not be contacted, any applicable reshipping or return-to-origin charges will be assessed fairly and communicated to the customer. Any deduction from a refund will be subject to applicable law and the circumstances of the order.

AMP herbals will not exclude responsibility where a delivery failure is attributable to our own error or where a remedy is required by applicable law.

7. Rejected Deliveries

If a customer refuses delivery of a prepaid order, we will review whether another delivery attempt is possible under the logistics partner's policies.

If redelivery is not possible and the shipment returns to our facility, the order may be cancelled. Any eligible refund will be processed after the returned shipment is received and the circumstances are verified.

Any shipping or return-to-origin deductions, if applicable, will be communicated to the customer and will comply with applicable consumer protection laws.

8. Shipping Disputes and Incorrect Delivery Status

If your tracking information shows that an order has been delivered but you have not received it, please contact us as soon as possible at contact@ampherbals.com.

Please include your order number and registered contact details so we can investigate the matter with the logistics partner.

We recommend reporting such issues within 48 hours of the delivery status update wherever possible. However, this reporting window does not automatically limit any rights or remedies available under applicable law.

9. International Shipping

AMP Herbals currently focuses on delivering orders within India. We do not offer standard international shipping at this time.

For any special shipping request outside India, please contact us at contact@ampherbals.com. Availability, shipping charges, delivery timelines, and applicable regulatory requirements will be assessed individually before an order is accepted.

Any international shipment, if accepted, may be subject to customs duties, import taxes, and other charges under the destination country's regulations. These charges and the party responsible for paying them will be communicated before the order is confirmed, as applicable.

10. Order Tracking

Once your order has been dispatched, we will share shipping or tracking information through the contact channel provided at checkout, where available.

Please allow up to 48 hours after dispatch for tracking information to become active in the logistics partner's system.

If tracking information is unavailable or your shipment has not arrived within the estimated delivery period, contact us with your order number so we can assist you.

11. Returns, Refunds, and Exchanges

Returns, refunds, and exchanges are governed by our Cancellation, Return and Refund Policy.

If your order arrives damaged, defective, incorrect, or materially different from its description, please contact us promptly with your order number and supporting photographs or videos, where available.

Requests will be assessed individually, and appropriate remedies will be provided in accordance with our published policies and applicable Indian consumer protection laws.

For full details, please refer to the Cancellation, Return and Refund Policy available on our website.

12. Contact Information

For shipping, tracking, delivery, or order-related assistance, please contact us:

Brand: AMP herbals
Website: https://ampherbals.com/
Email: contact@ampherbals.com
Phone: +91 8447228715

Business Address:
House No. 1099, Mohalla Kot Paschhimi, Hasanpur, Jyotiba Phule Nagar, Hasanpur, Uttar Pradesh – 244241, India.

We will make reasonable efforts to respond to shipping-related queries and resolve issues as promptly as possible.

13. Policy Updates

AMP herbals reserves the right to update this Shipping and Delivery Policy from time to time, subject to applicable law. Any updated version will be published on https://ampherbals.com/.